Delivery and Returns
At Crafty Monkey Brewery, we’re committed to making sure your order reaches you safely and that you’re happy with your purchase.
Delivery
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We work with trusted delivery partners to ensure orders arrive securely.
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All orders are subject to age verification upon delivery. The recipient must be of legal drinking age in their region and may be asked to show valid photo ID.
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Deliveries will not be left with underage persons or at unattended addresses.
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If delivery cannot be completed, our delivery partner will provide instructions for re-delivery or collection.
Returns
Damaged or Incorrect Items
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If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.
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We may request photographs or details to help us resolve the issue quickly.
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Where appropriate, we will arrange a replacement or refund.
Beer & Perishable Products
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Due to the nature of our products, we cannot accept returns on beer or other perishable items unless they are faulty or damaged.
Merchandise & Non-Perishable Items
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Merchandise (such as clothing, glassware, or accessories) may be eligible for return if unused and in its original condition.
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Please contact us before returning any item so we can provide instructions.
Refunds
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Refunds will be processed once returned items are received and inspected, or where a product issue has been confirmed.
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Refunds will be made to the original payment method.
Contact Us
If you have any questions or concerns about delivery or returns, please reach out to us:
Crafty Monkey Brewery
Email: info@craftymonkey.beer
Phone: 07471 944499
Address: 26 Burn Road, Hartlepool, United Kingdom, TS25 1PL